Successful digital transformations do not begin with technology. Instead, they focus on overhauling the organization with a customer-focused goal in mind. As such, there is no singular playbook. But a common theme among digital journeys is that talent is what drives them, says CarMax CIO Shamim Mohammad, who in transforming the used-car retailer organized product teams that included a product manager, a lead developer/engineer and a user experience specialist. These teams took a customer-centric view in building new products.
Other organizations have adopted a holistic collaboration model. Pitney Bowes, for example, formed a tech strategy team and global innovation roundtables to foster greater collaboration. “All teams were sharing practices to test continuous integration and continuous delivery so all apps moving to the cloud were benefiting,’’ says James Fairweather, the company’s CTO of commerce services.
These companies also adopted a startup mentality, were unapologetic about change, and secured buy-in from senior management.
Digital transformation examples
While several enterprises are in the midst of digital transformations, some stand out, either for scope and scale or the industries they target. Nissan, for example, is in the midst of sweeping change under new CIO Tony Thomas.
Quick wins for Nissan include a move to Office 365 and mobile-enabling the workforce, though Thomas acknowledges that he must do more to help the company compete in a sector where autonomous driving is the chief disruption bar none.
Connex Credit Union CIO Dennis Klemenz has split IT into three key units: core processing, which facilitates financial transactions; infrastructure, which includes a migration to a private cloud leveraging hyperconverged infrastructure, in which storage is included in the compute nodes; and analytics and innovation. Klemenz has also rolled out interactive teller machines, which drive-up customers use to conduct their financial transactions from a touchscreen.
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